Hey everybody! I tried to send an email to a potential partner and I couldn’t attach any document to it. It says, it was too big (limit 2000 KB), but the document is very small 77 KB only. @yala, who could I contact to solve this?
It is actually working to attach documents when used with a email client.
You can always write to firstname.lastname@example.org if there are technical issues.
I would however discourage adding attachments to e-mails for communication. It is always preferable to use text and use links to reference any content you want the partner to be able to access additionally.
I believe this problem has been solved. Could you check @Anna?
Hi @Anna, this is the right place to talk. Thanks for reaching out to us!
Can you explain a little more under which circumstances you experienced the problem? I am interested most in the software, or the website that you used for sending the message. You can use these as a guideline:
- What is the actual situation in which the problem occurs?
- Which are the steps to reproduce the same error?
- What is the expected situation?
Kindest regards, Jon