E-Mail attachments don't work


(Senger ) #1

Hey everybody! I tried to send an email to a potential partner and I couldn’t attach any document to it. It says, it was too big (limit 2000 KB), but the document is very small 77 KB only. @yala, who could I contact to solve this?


(Senger ) #2

It is actually working to attach documents when used with a email client.


(Gualter Barbas Baptista) #3

You can always write to support@ecobytes.net if there are technical issues.

I would however discourage adding attachments to e-mails for communication. It is always preferable to use text and use links to reference any content you want the partner to be able to access additionally.


(Gualter Barbas Baptista) #4

I believe this problem has been solved. Could you check @Anna?


(jon r) #5

Hi @Anna, this is the right place to talk. Thanks for reaching out to us!

Can you explain a little more under which circumstances you experienced the problem? I am interested most in the software, or the website that you used for sending the message. You can use these as a guideline:

  • What is the actual situation in which the problem occurs?
  • Which are the steps to reproduce the same error?
  • What is the expected situation?

Kindest regards, Jon